Golang Developer

Developed and maintained a suite of multiple enterprise internal tools spanning employee identity, network device management, and incident operations for CCNA teams, Planners, and management. Integrated Cisco ISE APIs to build an internal employee management tool, streamlining identity and access workflows across the organization. Engineered a BMC-integrated ticket management tool, automating incident creation, routing, and resolution workflows, reducing manual CNA effort by ~50%. Implemented a Snapshot tool for switch configuration capture and management, supporting rollback and change governance across Cisco infrastructure. Developed an NDB Bulk Update tool enabling mass device database updates via Excel uploads, eliminating manual data entry overhead at scale. Delivered a Triage tool to diagnose and troubleshoot Cisco IOS, Nexus, and LWAP devices using targeted configuration commands and API integrations, improving CCNA troubleshooting efficiency by ~30%. Led a team of 6 to integrate ServiceNow APIs into ticketing and monitoring workflows, providing real-time SLA visibility for Planners and CNA teams.

Engineered network device management for CX and non-CX switches via HTTP and SNMP protocols, ensuring seamless connectivity and control across enterprise infrastructure, improving network operational efficiency by 10%. Monitored real-time network performance and maintained structured audit logs for firmware and hardware changes, improving traceability and compliance. Delivered client-facing solutions encompassing issue resolution, feature enhancements, and switch configuration management, driving operational reliability.

Designed and developed a cancellation API and corresponding UI screens to streamline call center conversation processing workflows, reducing processing overhead by 20%. Authored automation scripts to clean and validate audio CSV files and implemented a batch feeder pipeline for efficient offline audio replay processing. Established comprehensive unit test coverage to ensure system reliability, code quality, and regression safety across core modules.

Designed distributed search architecture using NSQ with third-party API integrations (flights, hotels, rentals), Stripe payments, social logins, and vendor payout management. Implemented device-specific search caching to improve performance and response times.

Built REST services syncing sales and operational data between POS devices using WebSocket with Redis support.

Built a full POS system for restaurant back-office (menus, pricing, taxes, staff) and front-office iPad sales, with reporting (Excel, CSV, PDF), role-based session management, and customized email notifications.

Built inventory management covering stock, vendor invoicing, ingredient costs, and menu profitability, with POS sync via secure tokenization and detailed reporting (Excel, CSV, PDF).

Built a CMS for ATM/product data with role-based approval workflows, authentication, access control, and automated email and push notifications.