Customer Support Representative

The Main function in MDA is to maintain the accuracy of the customer related data and the Group Client System (GCS). My responsibilities in the team were as follows: 1. Updating client information such as name, surname, gender and date of birth on the GCS and My Service system. 2. Looking up documents on AWD to compare to documents on My Service (verify accuracy of data). 3. Administer the daily Risk and Degradation reports to keep other departments informed of possible fraudulent situations. 4. Once a week also compile a Nixie Report for possible invalid and fraudulent email addresses. Old Mutual Wealth logo Investment Administrator Old Mutual Wealth · Contract Aug 2014 - Oct 2014 · 3 mos City of Cape Town, Western Cape, South Africa · On-site • Comparing the client’s signature when an instruction is sent. • Creating automated switches from Fairbairn Capital, Investment Frontiers to Old Mutual Wealth via IBC • Once the switched is done you updated AWD confirming the switch is updated (put comments stating) • Updating the contract changes of financial adviser fee on IBC and updating also AWD • Capturing and Updating data of the clients personal details on IBC including the following: • Name and Surname but the client needs to provide us with an ID document in order to updated any changes • Residential/ postal address updated the clients must send us the instruction with the utility bill stating the new residential or postal address in order to updated or make any changes. • Updating beneficiaries changes on IBC also add a comment on AWD.

• Verified and captured customer personal details on system • Attended to customer service queries, Employment Verification • Attend to Fraudulent Applications

Sales Representative: August 2002 - August 2008 -Counter Sales -Problems solving of incorrect bookings -Confirmations of bank deposits -Help desk for Shoprite, Checkers, Computicket, Travel Agents across the country Changing of Tickets -Handling of Cash and Credit Card payments Senior Administrator: February 2002 - August 2002 Frontline Reception, Fuel Kilometres, journal Capturer Personal Correspondence and salary queries Help investigating complaints and keeping records of accidents Ordering and monitoring of diesel cards Second in command of the ticket office Reporting to head office with monthly reports, ticket controller for drivers, Sales agents and Travel Agents Daily banking of physical cash, balancing of DCBB. C/Card Books, Petty Cash Treasurer, Reconciling Consultant Packs manually and on the system, Capture of S/B tickets sold by drivers on the coach. Informing sales consultants as well as drivers of shortages and surpluses and the recovering of the monies. Problem solving of incorrect bookings on the system.

- Secretarial Duties, short Courses - Typing of Papers and Books - Basic Bookkeeping.

Administrative Receptionist Feb 2000 - Jul 2000 • Receptionist and Wage Clerk • Keeping Dairy and Basic Bookkeeping • Customer Care and General Administration Duties • Petty Cash treasurer and banking

Reservations and Sales Consultant Aug 2000 - Jan 2001 · 6 mos • Counter Sales and Customer Care enquiries • Telephonic Reservations • Problem solving of incorrect telephonic bookings • Confirmation of bank deposits • Help desk for Shoprite, Checkers, Computicket outlets and Travel Agents across the country • Changing of Tickets Travel Sales Consultant Dec 1999 - Jan 2001 · 1 yr 2 mos • Attended to Customer care, Face to Face Counter Sales • Made telephonic reservations • Problem solving of incorrect telephone bookings • Confirmation of bank deposits • Helping desk for Shoprite Computicket outlet and Agent across the country • Changing tickets • Handling of cash as well as credit card payments and accepting of bank deposits • Daily balancing of everyday sales and also assisted with investigating lost luggage • If necessary, loading of passengers of the coach • Keeping passengers and manager well informed of possible delays • Making announcements • Working different shifts and when necessary, wait for late arrivals of coaches Administrative Receptionist Oct 1999 - Feb 2000 · 5 mos - Personal Correspondence, Journal Capturer - Time Sheets, Pay Queries - Emailing and assist with Adhoc contracts - Typing of Letters and correspondence

Autopax · Seasonal Dec 1996 - Jul 1999 · 2 yrs 8 mos Serving Refreshments, making announcements, Customer Care and Call Centre operator.

Autopax · Seasonal Dec 1996 - Jul 1999 · 2 yrs 8 mos Serving Refreshments, making announcements, Customer Care and Call Centre operator.

Assembler - Line Worker · Contract Sep 1995 - Sep 1996 · 1 yr 1 mo Insertion, soldering of components of Panasat and Grundig Satelite decorders.