Designer

User Centered Problem Solving | Ux & Process Improvement

Hello! I'm Pietro, an Italian with a background in design and experience working directly with customers, which has helped me develop strong problem solving and communication skills. 

My thesis focused on blockchain and NFTs, where I explored how emerging technologies can shape digital experiences and how they can be applied to design for business. 

I’m comfortable managing tasks, understanding user needs, and improving processes when something isn’t working well. I learn quickly, adapt easily, and like to take ownership of what I do. I also enjoy suggesting ideas and finding ways to make things clearer and more efficient. 

I’m currently looking for remote opportunities in design, or roles where I can combine design thinking with customer experience and problem solving. 

I'm also open to expanding my skills in data analysis, customer care and research, as well as blockchain and DeFi.


Experience: 2 years

Yearly salary: $40,000

Hourly rate: $0

Nationality: 🇮🇹 Italy

Residency: 🇵🇹 Portugal


Experience

CS Representative - Italian/English
Catawiki
2026 - 2026
Customer Experience | CRM Management | Process Improvement. Managing customer interactions across multiple channels, focusing on problem-solving, process improvement, and delivering a high-quality user experience. -Managed end-to-end customer interactions across email and outbound calls, ensuring high-quality support and resolution; -Identified recurring issues and contributed to process improvements to enhance customer experience; -Handled complex customer cases and escalations, maintaining a strong focus on satisfaction and outcomes; -Collected and interpreted customer feedback to highlight friction points and improve service quality; -Maintained high standards in communication, ensuring clarity, empathy, and efficiency.
Independent Visual & Web Project
Freelance
2025 - 2026
Branding, illustrations, and digital marketing. Customer oriented. Digital illustrations. Experimented with AI-assisted Prototyping workflows. Specialized in branding, web design, and digital marketing materials.
Business Analyst
Accenture
2023 - 2026
Customer KPIs, handling, analyzing and interpreting datas. Handling, analyzing and interpreting contents for a multinational client, according to their business processes, policies and laws.
Intern Web designer
Accademia Albertina
2022 - 2023
On-site interviews, competitor analysis, stakeholders engagement. Intern at the Albertina Academy for the creation of the new institutional website, where I covered various roles: from the editorial team to the communication area, dealing with on-site interviews, competitor analysis, up to the team creation of the site.

Skills

ads
analyst
artist
blockchain
brand-designer
brand-marketing
customer-support
design
graphic-designer
illustrator
linguistics
marketing
nft
photoshop
product-designer
remote
smart-contract
ui-ux-designer
web-designer
work-from-home
english
italian
portuguese
spanish