Operations Expert

Provided seamless C-Suite support across an 8hr time gap (EAT/EST) maintaining 100% calendar alignment and executive responsiveness. Managed high stakes inbox triaging and stakeholder communications acting as a proxy to ensure the CEO remained focused on strategy and revenue generating activities. Maintained end-to-end client onboarding journey for U.S. accounts, bridging the gap between leadership vision and technical execution. Authored and implemented a library of Standard Operating Procedures for remote team workflows, reducing project turnaround time, and improving cross-functional output. Prepared comprehensive executive briefs and data backed reports for board level meetings, ensuring the CEO was always equipped for strategic decision making. Led HR administration and payroll coordination while building the reporting frameworks used by leadership for monthly strategic reviews.

Partnered directly with the CEO to design and launch new product service lines, translating market needs into profitable business offerings. Managed end-to-end project lifecycles for multinational contractors, ensuring cross-border compliance and timely delivery of complex deliverables. Spearheaded client generation strategies and managed the sales funnel, successfully converting leads and driving product sales. Authored and designed high stakes business proposals and pitches that secured contracts with international and local stakeholders. Served as the lead in-house designer, creating corporate graphics and marketing collateral to maintain a premium global brand identity. Led HR administration and payroll coordination while building the reporting framework used by leadership for monthly reviews.

Digitized 500+ member records and built repayment tracking tools. Started an internal newsletter and staff events that were wonderfully embraced. Was in charge of the events calendar and planning. Wrote and distributed regular employee newsletters to ensure consistent flow of important information, company changes and market data. Maintained consistent and efficient flow of human resources information throughout departments. Coordinated travel arrangements by booking fares, hotels and ground logistics. Acted as the main point of contact for new members and employees supporting administrative needs and tasks efficiently. Created PowerPoint presentations for business development purposes. Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions. Maintained staff directory and policy handbook for human resources department.