Customer Support Representative

As a Community Manager, I played a pivotal role in building a vibrant and thriving crypto community by fostering an engaging and inclusive environment where every member felt valued and heard, efficiently managing user queries and support tickets through Zendesk with prompt, knowledgeable responses that significantly boosted user satisfaction, organizing and overseeing exciting contests and community events, while proactively implementing thoughtful guidelines and moderation strategies to maintain a respectful, positive, and dynamic atmosphere for all participants.

At Epic Chain (formerly Ethernity), I played a key role in strengthening the crypto community by fostering engagement through organizing interactive discussions, AMAs, and exciting events; building and managing custom Telegram bots to enhance user experience; maintaining active communication through Slack; actively contributing during weekly team meetings on Google Meet; promptly resolving member issues and inquiries; and consistently monitoring community sentiment to deliver actionable insights to project stakeholders.

At VSYS, I developed strong community management expertise by actively assisting users with their queries and challenges, maintained exceptionally high levels of user satisfaction through clear, empathetic, and effective communication, and contributed to a welcoming community atmosphere by providing proactive moderation that fostered respect, positivity, and meaningful engagement among members.

In my role at Decrypt, I built meaningful connections by actively engaging with community members and cultivating a genuine sense of belonging, effectively mediated discussions while resolving conflicts to preserve a positive and harmonious atmosphere, delivered insightful feedback to the Decrypt team drawn from community sentiment, and contributed to the creation and implementation of a DAO on the platform, giving members a stronger voice in the project’s direction.

As a Community Manager, I cultivated a thriving Telegram community by facilitating meaningful discussions and knowledge sharing around decentralized finance, where I also deepened my own understanding of DeFi and its real-world applications. I ensured strict compliance with community guidelines and platform policies, delivered timely announcements and important updates to keep members well-informed, and actively managed the project’s social media presence with a strong focus on Twitter to boost visibility and engagement.

Served as a reliable Executive Virtual Assistant supporting a busy entrepreneur in managing day-to-day operations and team coordination. Handled multiple campaigns from planning to execution, ensuring they stayed on track and delivered results. Regularly reviewed performance reports from managers, analyzed key metrics, and flagged important insights for the client. Additionally, managed salary quotations and compensation proposals from managers and team members, verifying accuracy, comparing rates, and preparing summaries to support informed decision-making.

At Opu Labs, I gained valuable early experience in the Web3 and crypto space by managing community operations and providing real-time chat support. I efficiently handled technical and general user inquiries through Zendesk, delivering clear and timely solutions that maintained high user satisfaction. I also played an active role in building the project’s foundational community, while managing and coordinating airdrop campaigns, ensuring smooth distribution, clear communication, and proper eligibility verification for participants.