Operations Expert

Launched the Prescribed Diagnostics vertical from zero, scaling it to ₹1 Cr+ ARR within the first year through structured operational execution. Scaled Teleconsultation operations from early-stage pilot to 5,000+ daily consultations by designing staffing models, cost structures and process controls. Implemented operational monitoring and reporting frameworks that gave leadership real-time visibility into service quality and SLA compliance. Collaborated with Product and Technology teams to identify workflow bottlenecks and ship process improvements that improved throughput and customer satisfaction.

Built global demand, supply and fulfillment operations from pre-revenue to multi-million-dollar revenue within two years. Established end-to-end service workflows, reporting systems and operational processes that supported rapid international scaling. Deployed CRM and cloud telephony systems, improving sales pipeline visibility and reporting accuracy.

Revamped operational processes for a 150+ person team, reducing manual effort by 50% through targeted automation initiatives and CRM implementation to manage end to end operations. Implemented smart dialer and workflow optimization solutions that increased collections efficiency by 3x.

Led GST software sales operations targeting CAs and businesses, contributing to 25% YoY revenue growth through IFA and DSA partner channels. Standardized operational coordination and reporting for over 50 partner programs, ensuring timely customer engagement and program compliance.

Built and scaled operations for a sports e-commerce startup, managing logistics and fulfillment for 10,000+ monthly orders. Led cross-functional ERP implementation projects (e.g., SAP/Oracle) across 7 portfolio companies, improving overall process efficiency.