Customer Support Representative
F&B Operations | Hospitality Leader | Guest Experience Advocate
I’m a hospitality professional with over 7 years of experience turning high-standard luxury service into repeat business and revenue growth. Having spent a significant part of my career in the elite Dubai Golf circuit, I specialize in managing luxury brand standards, looking after key accounts, and executing world-class events. I approach hospitality with a strong commercial mindset. To me, great service is about reading the room, anticipating what a guest needs before they even ask, and bringing a sense of clarity and warmth to every interaction. I am highly proactive when it comes to the logistics, layout, and setup of an operation, and I love finding ways to streamline processes behind the scenes to make execution flawless. I’m ready to bring this premium level of service and organizational drive to a remote team.
Experience: 6 years
Yearly salary: $28,000
Hourly rate: $20
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Outlet Supervisor
Bota Express – Emirates Golf Club - (Dubai Golf) 2025 - 2026
Directed daily operations with a focus on revenue growth, achieving consistent upsell targets through strategic menu engineering. Collaborated with IT, Membership, and Marketing teams to execute internal promotional campaigns and resolve technical issues. Managed inventory and cost controls, identifying and resolving discrepancies to protect outlet profit margins. Handled high-level inquiries and complaints with a 'guest-first' resolution mindset, ensuring 100% brand alignment.
Captain/Outlet Operations Lead
Jones The Grocer – Emirates Golf Club - (Dubai Golf) 2024 - 2025
Acted as the primary lead for VIP guests and long-term club members, ensuring bespoke service that upheld the outlet’s reputation as a premier Dubai destination. Directed daily floor operations and POS management, optimizing service flow to maximize peak-hour revenue and turnover. Spearheaded daily briefings and staff training sessions, instilling a 'service-to-sales' mindset to ensure consistent brand standards across the team. Leveraged CRM and internal reporting tools to track guest feedback, providing management with actionable insights to improve guest retention and satisfaction.
Customer Experience Associate
Topgolf Dubai – (Dubai Golf) 2023 - 2024
Acted as the primary point of contact for private bays during corporate and social bookings, ensuring seamless execution of event packages for groups of 10–100+ guests. Proactively drove 'add-on' sales through menu recommendations and the promotion of venue-wide entertainment offerings, contributing to daily revenue targets. Maintained high-energy, 'Dubai-standard' hospitality in a fast-paced environment, converting first-time visitors into repeat guests through personalized service and cultural intelligence.
Waiter
Jumeirah Golf Estate – (Dubai Golf) 2021 - 2023
Provided premium hospitality for global-scale events, including the DP World Tour Championship, managing service for corporate sponsors and HNWIs. Consistently achieved a 95% guest satisfaction rating by proactively upselling premium menu items and promoting club-wide events. Delivered world-class service to a diverse, international demographic, ensuring the high standards of a championship-grade golf estate.
Senior Barista
Moonshine Café 2020 - 2021
Provided high-touch guest service, including personalized menu recommendations and creative drink presentations to drive daily sales and customer loyalty. Managed inventory replenishment and assisted in training new staff on brand service standards and operational procedures. Acted as a primary point of contact for guest concerns, ensuring a 100% satisfaction rate through effective conflict resolution.
Waiter
Golden Tulip Hotel 2019 - 2020
Managed high-volume dining floor operations, including reservations and table assignments, to optimize service flow and guest turnover. Assisted in the execution of promotional activities and special events, ensuring all food and beverage service met 4-star hotel standards.
F&B Intern
Radisson Blu Hotel 2018 - 2019
Supported front-of-house operations across multiple outlets, gaining core skills in luxury service, inventory rotation, and POS accuracy. Coordinated between kitchen and service teams to maintain smooth operations and high product knowledge for upselling.
Skills
community-manager
customer-success
customer-support
virtual assistant
english