Customer Support Representative
Web3|Blockchain&Cybersecurity Learner|Fintech Operations|Customer Support
Web3 focused Operations and Customer Support professional with a strong foundation in fintech operations, digital customer experience, and transaction support. Currently building deep expertise in blockchain technology (Cyfrin Updraft) and cybersecurity fundamentals (Techcrush), alongside a B.Sc. in Computer Science at the National Open University of Nigeria (NOUN). Bringing a unique combination of support experience, technical curiosity, and emerging knowledge in Web3 systems, cybersecurity principles, and decentralized applications. Focused on entry-level roles in Web3 ecosystems where user support, security awareness, and operational efficiency are critical.
Experience: 5 years
Yearly salary: $30,000
Hourly rate: $10
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
Junior Fintech Operations & Customer Support Specialist
Macilook Nigeria Limited 2025 - 2026
Managed customer inquiries and resolved transaction-related issues across digital platforms. Handled complaint resolution through structured troubleshooting and escalation workflows. Supported fintech operational processes including transaction verification and monitoring. Maintained accurate service records and interaction logs for operational consistency. Improved customer experience through clear, professional, and timely communication. Built strong foundation in digital systems, support workflows, and financial operations.
Skills
customer-support
english