Customer Support Representative

Secretary To Group Investor Relations / Secretary To Managing Director

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With over 14 years of high-level administrative, financial and operational support within global conglomerates and Japanese financial institutions, combined with a recent bachelor’s degree in Banking and Finance from University of London (LSE) and certificate in Tokenization and Digital Asset Trading, I am confident in my ability to contribute the corporate in UK. 

I am multilingual and can speak Cantonese, Mandarin, Japanese, English. I am stable, attentive to detail, fast-learning, helpful, proactive, mature, responsible and have a good communication and positive personality.

Experience: 11 years

Yearly salary: $50,000

Hourly rate: $20

Nationality: 🇭🇰 Hong Kong

Residency: 🇬🇧 United Kingdom

Experience

Secretary to Head of Group Investor Relations (GIR)
Hutchison International Limited (CK Hutchison Holdings)
2018 - 2026
* Administrative and business support to Head of Group Investor Relations. * Communicate with another department and external parties. * Handle correspondence with external parties (stakeholders, Banks, Funds etc). * Organize schedule and arrange flight and hotel booking. * Prepare presentation to internal (Directors etc) and external parties (investors etc). * Organize live webcast for results announcement (4 times/year) including handling IT works, invitation to external parties, communication between service provider, internal staff, Europe office etc. * Administration support to Group Sustainability department (ESG related).
Secretary to Japanese Managing Director
JCB International (Asia) Limited
2012 - 2018
* Administrative and business support to Japanese Director including personal matters. * Make an appointment with banks or licensees. * Organize MD schedule and arrange flight and hotel booking. * Communicate with Japan HQ, other department and external parties. * Translation (report, news, letter etc). * Handle VISA newly application or renewal. Conduct agreement renewal (tenancy agreement, tel. agreement etc). * Coordinate with Japan HQ for system works and maintain good condition of Japan HQ intranet PC (credit card information system). * Submit reports to HKMA (Hong Kong Monetary Authority) quarterly. * Handle ISMS (Information Security Management System) to ensure smooth business operations. * Support for handling Japan HQ Internal audit including translation and interpretation. * In charge for office renovation or relocation. * Arrange internal annual dinner. Provide ad-hoc support to MD and Japan HQ.
Marketing Assistant
Hong Kong Hokko Company Limited
2006 - 2011
* Coordinate with Japan HQ and China vendors and HK customers. * Issue quotation and PO including stock check and order materials from Japan HQ. * Follow up the orders between customer and factory. * Monitor product quality and handle complaint including translation ( Defect report etc).
Assistant to Consultant
International Employment Agency
2005 - 2006
* General administrative work including Invoice issue & filing. * Matching and interview arrangement. * Advertisement posting.
Sales Executive
L & C Office Appliances Company
2004 - 2005
* Follow up sales order. * Maintain good relationship with clients and vendors. * Preparing quotations and delivery arrangement.
Retail Sales
Bedding Specialist Company
2002 - 2003
* Provide good service to customer. * Stock Controlling and delivery arrangement.

Skills

admin
communication
finance
japan
operations
sales
tokenization
virtual assistant
customer-support
english
chinese-mandarin
japanese
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