Customer Support Representative
Customer Support • Community Support • Customer Success
Customer-facing professional with 11+ years of experience supporting international clients across Thailand and Turkey. Experienced in customer support, customer success, de-escalation, onboarding, CRM systems and cross-team communication.
Long-term cryptocurrency user since 2013 with hands-on experience using Bitcoin (BTC), USDT, MetaMask, Binance, Bybit, OKX, Coinbase, KYC procedures and blockchain transactions. Comfortable helping users troubleshoot wallet, exchange and account-related issues.
Strong problem-solving skills, calm under pressure and focused on delivering excellent customer experience. Seeking a remote Customer Support, Customer Success or Operations role in Crypto, Web3, FinTech or iGaming.
Experience: 11 years
Yearly salary: $64,000
Hourly rate: $35
Nationality: 🇹🇭 Thailand
Residency: 🇹🇭 Thailand