Operations Expert
Business & Operations Lead
Business Administration professional with an MBA in People Management and notable expertise in the LaaS (Logistics as a Service) model within the international coffee market. Combines analytical, commercial, and operational profiles with a track record of rapid career advancement. Experienced in end-to-end business structuring (sales and supply chain), alongside solid background in routine management and KPIs at a major multinational (Ambev). International experience living in Canada for 1 year, focusing on customer service excellence and fluent in English. Proven leadership, negotiation, and complex problem-solving skills.
Experience: 4 years
Yearly salary: $24,000
Hourly rate: $15
Nationality: š®š¹ Italy
Residency: š§š· Brazil
Experience
Business & Logistics Operations Analyst
Farmly do Brasil ImportaĆ§Ć£o & ExportaĆ§Ć£o 2025 - 2025
Worked on operational structuring for the logistics department, international freight cost analysis, and product design support for Farmly Go. Promoted within 11 months to lead the entire product unit (sales & operations) based on performance and delivered results.
Senior Business Representative
Ambev S/A 2024 - 2024
Direct customer account management, financial and logistical support, and sales volume negotiation. Commercial routine management, KPI monitoring, and active participation in daily performance review meetings. Strategic brand positioning at point-of-sale (POS) and field team leadership.
Logistics Department Intern Lead
Farmly do Brasil ImportaĆ§Ć£o & ExportaĆ§Ć£o 2021 - 2022
Coordination and oversight of sample exports and international trade documentation issuing. Freight rate analysis, quoting, and shipment management across ocean, air, and inland transport to ports. Supply chain tracking up to final delivery to international clients.
Foreign Trade Intern
Nicchio CafĆ© ImportaĆ§Ć£o & ExportaĆ§Ć£o 2020 - 2021
Export document preparation and selection/dispatch of green coffee samples to global markets. General back-office support and accounting entries using ERP systems (Sapiens).
Server / Operations Support
Amsterdam BrewHouse Toronto (Canada) 2019 - 2019
Front-line customer service, inventory maintenance, and venue operational routine support.
Server / Customer Service Representative
Hotel X Toronto (Canada) 2019 - 2019
Customer service and operational support for large-scale corporate events and weddings.
Skills
operations
english
portuguese