Operations Expert
Fraud & Crypto Risk Analyst
Fraud investigation professional with close to 2 years' hands-on experience tracing and disrupting financial crime in a fast-paced, high-volume fintech environment at Revolut. Specialised in on-chain crypto fund tracing, mule account detection, and account takeover response, with direct exposure to high-value-loss business cases requiring rapid, evidence-based account decisions.
Experience: 2 years
Yearly salary: $80,000
Hourly rate: $20
Nationality: 🇮🇳 India
Residency: 🇮🇳 India
Experience
FinCrime Analyst (Phone)
Revolut 2024 - 2026
Front-line fraud, crypto, and account-protection investigations. Cross-referenced customer-submitted evidence against on-chain data using Arkham and OKLink to verify whether reported account activity matched actual fund movement.
Customer Support Executive
Bee Idea Technology LLC 2023 - 2024
Handled customer queries in a gaming platform environment; supported team in absence of Team Lead across multiple concurrent queries.
Sr. Customer Delight Executive (Sales & Support)
Kouzina Food Tech Pvt Ltd 2022 - 2022
Managed multi-channel escalations and CEO-level customer complaints; analysed retention data to inform service improvements.
Operations Analyst — Returns
Shopee 2022 - 2022
Investigated buyer/seller disputes by reviewing submitted evidence; built SOPs for dispute handling and return-rate reduction.
Sr. Executive, User Experience
EWar Games 2021 - 2022
Handled disputes spanning gameplay fraud, refunds, and wallet/payout issues on a real-money gaming platform; fed findings back to product and tech teams.
Customer Service Representative
Udaan.com 2019 - 2020
Resolved B2B refund, return, and UPI-payment disputes for buyers and sellers on an e-commerce marketplace.
Associate
Wibmo 2018 - 2018
Investigated UPI transaction disputes and analysed customer payment activity across a digital payments platform.
Skills
operations
english