Customer Support Representative
Operation Manager
I’m a customer support and operations leader with 10+ years of experience across technical support, customer experience, people management, and program management, including several years at Amazon. I’ve led teams of 50+ associates, managed complex customer and technical support operations, driven process improvements, and delivered automation initiatives that improved efficiency and reduced operational costs.
I’m currently looking for opportunities in Customer Success, Technical Support Management, Customer Operations, Program Management, or Support Operations, where I can combine people leadership, problem solving, technology, and operational excellence to improve both customer and business outcomes.
I’m particularly interested in remote or global roles where I can take ownership, build strong teams, improve processes, and make a measurable impact.
Experience: 11 years
Yearly salary: $52,000
Hourly rate: $15
Nationality: 🇮🇳 India
Residency: 🇮🇳 India
Experience
Program Manager
Amazon 2016 - 2026
* Led cross-functional programs from planning through execution and delivery. * Managed stakeholders, timelines, risks, dependencies, and business priorities. * Improved operational processes, productivity, and customer experience. * Used data and metrics to identify gaps and drive performance improvements. * Led automation and process optimization initiatives to reduce cost and manual effort. * Managed escalations and coordinated teams to resolve complex operational issues. * Communicated program status, results, risks, and recommendations to leadership.
Program Manager
Amazon 2016 - 2026
* Led cross-functional programs from planning through execution and delivery. * Managed stakeholders, timelines, risks, dependencies, and business priorities. * Improved operational processes, productivity, and customer experience. * Used data and metrics to identify gaps and drive performance improvements. * Led automation and process optimization initiatives to reduce cost and manual effort. * Managed escalations and coordinated teams to resolve complex operational issues. * Communicated program status, results, risks, and recommendations to leadership.
Skills
customer-support
english