Customer Support Representative

Prioritized customer requirements deeply and matched destinations to maximize satisfaction and booking likelihood. Presented tailored destination pitches emphasizing culture, affordability, experience variety, and value differentiation. Developed clear day-wise itinerary breakdowns to improve trip visualization, confidence, and faster booking decisions.

Analyzed service costs, calculated break-even point, and identified profitable operating range based on key financial factors. Developed and refined brand presentations and investor catalogue covering pricing, marketing strategy, and campaign concepts. Managed social media accounts, standardized brand elements across all platforms, and developed a 6-month content calendar. Conducted keyword research, optimized website content, and framed 10 SEO-friendly blog articles, enhancing search visibility. Launched targeted Google and social ads, built an email list with gated content, and nurtured leads via campaign referrals.

Analyzed 1000+ potential clients and 10 competitors, generating insights that forecasted a 20% boost in client acquisition. Developed a detailed tour plan with 15+ vendor quotes, identifying key destinations and designing a tailored itinerary. Defined website structure, gathered content, supported the developer with ideas, and conducted internal reviews and testing. Collaborated with luxury hotels, banks, and premium brands to develop exclusive perks for the membership program.

Mapped the top 5 hospitals per state with nearest landing sites on Google Earth, boosting mission planning efficiency by 20%. Strengthened ties with hospitals across India, streamlining communication and reducing emergency response time by 35%. Compiled a list of NSOP holders and contacted aircraft sellers across the globe to support business expansion initiatives. Researched and finalized a database of NSOP holders, facilitation agencies, NGOs, and elderly care service providers.

Sourced 150+ new products, boosting inventory diversity and expanding procurement options across multiple categories. Updated 75+ user manuals as per guidelines, improving compliance and cutting customer inquiries to boost satisfaction. Managed records for 5,000+ goods using Excel, improving inventory accuracy and reducing stock discrepancies by 15%.