Customer Support Representative

Making templates and posting related to NFT. Answering queries who want to apply scholar and collaborate with the team. Giving FAQ about the new NFT game and other NFT games as well. Submitting monthly page analytics. Moderate discord server and facebook page.

Handle User inquiries about the latest update of game on NFT news. Moderate Discord. Checking and maintenance Discord bot.

Fix web security of the sites. Troubleshoot the device and computer of the client. Creating protocol and ad hoc, Creating a simple design for the website.

Assist customer inquiries and concerns regarding the in-game platform and other product platform. Explain to them about the game. Moderate discord and telegram. Using tawk.to (live chat), discord, and telegram platform to handle customer problems and giving FAQs for new players of the game. Answering questions about project products or services. Resolving issues and troubleshooting technical problems. Always communicates with Team Lead and Assistant Team Lead via slack. Report before and after the shift. Report critical assets bugs to Team Lead or Assistant Team Lead via Slack and google form. Report to Team Lead or Assistant Team Lead the account usage policy violators and scam reports from a community member via Slack. Ensure the community members follow server rules. Provide the whitepaper, articles link to the community. Participate in activities like fun quizzes. Guide the user on how to withdraw, deposit, and swapping token using the bridge and wallet platform. Checking the missing asset of the customer.

Sending Email of Tracking Number or Official Receipt to Customer. Answering inquiries of Customer concerns through email, fax machine, and telephone. Broadcast the Products details using social media. Encode and Maintain data of customer information through Google sheet and Microsoft excel.

Identify and classify of documents for proper submission with government offices. Assist in the submission of documents with government agencies. Encode label list through Ms Excel and Stamping of Documents for submission with government offices. Maintain and backup data through external hard drive and internal Server.

Photocopy and Scanning and Collate various documents including but not limited to, invoices, Official receipts Statements of accounts, and Authority to Print from Supplier 2013 to 2016. Identify and classify of documents for proper submission with government offices. Assist in the submission of documents with government agencies. Encode Label list through Ms Excel and Stamping of Documents for submission with government offices. Maintain and backup data through external hard drive and internal server.

Creating java games, making android apps using android SDK, home service format pc and laptop, creating ROM of mobile device and troubleshoot device and computer, making web design and website using HTML with CSS cascading style.