Community Manager

Hi there,

I hope this finds you safe and well!

I consider myself blessed and privileged to have had this rare understanding and awareness of the cryptocurrency industry since 2017. I have over 8 years of working experience in the crypto space and more than 15 years in the fields of CS and Sales. My responsibilities revolved around handling cryptocurrency exchanges, providing crypto coaching, approving/rejecting KYC applications, business development, resolving trading disputes, managing inbound and outbound sales teams, customer service, account management, and retention teams for B2B or B2C campaigns. Through these job experiences, I have accumulated a wealth of knowledge about various crypto assets, platforms, blockchains, and transaction details. Some of my key qualities are building relationships with clients, analyzing skills, probing logically, and handling situations/disputes professionally, which I can bring to the table and that will strongly benefit your organization. Not to mention, I have extensive experience trading FX, CFDs, and stocks as well. I am also acquainted with a number of other tools and applications, including Intercom, Slack, Jira, Telegram, Discord, TeamViewer, Salesforce, Zoom, Linkedin, Sales Navigator, Stripe, Reddit, Quora, ClickUp, Zendesk, Skype, HelloSign, SendGrid, etc. Some of my public speaking appearances have been covered by national media, such as this one: https://www.pressreader.com/philippines/the-philippine-star/20191029/282037623955065.

It would be great if we could meet for an interview round. Here's my LinkedIn Profile: https://www.linkedin.com/in/carlo-vincent-mercado/  and please find my resume attached herewith.

Warm Regards,

Carlo