Customer Support Representative
New Market Support Manager
My name is Dony Firman Fajariza. I am a 'Jack of All Trades'. I am currently working as a New Market Support Manager at TripleTen International, helping students solve coding and technical problems. I use HubSpot (CRM) to address any issues and questions posed by students in SEA. I also have experience creating several dashboards to facilitate decision-making. I have several certifications in the field of Data (Python, Tableau, and Excel) and in the field of Software Quality Assurance.
Experience: 1 year
Yearly salary: $12,000
Hourly rate: $10
Nationality: 🇮🇩 Indonesia
Residency: 🇮🇩 Indonesia
Experience
Freelance Data Analyst
Omnisec Solution LLC 2023 - 2023
Conduct an analysis of the Supply Chain and Sales processes. Develop an automated interactive dashboard using Looker Studio and Windsor.AI. Provide recommendations for storage optimization and propose improvements to reduce storage costs associated with sales.
Packing House Operation Senior Specialist
PT. TaniHub Indonesia 2021 - 2022
Supervision Packing House in Malang Area. Created a dashboard in Looker Studio to maintain all operations (Inbound, Outbound, Inventory, Petty Cash, Logistic) in TaniHub Packing House. Analyze Packing House and Vendor data and made monthly report. Manage quality inbound and outbound in Packing Houses. Gather all data from suppliers and provided feedback to them.
Quality Control Specialist
PT. TaniHub Indonesia 2020 - 2021
Maintain fruit and vegetable quality that is produced by TaniHub. Created Dashboard for QA/QC in Looker Studio, made all decisions based on data. Prepare ISO 22000:2015 and HAS 23000 in TaniHub facility. Research for the best package and temperature for fruit.
Production Team
PT. TaniHub Indonesia 2020 - 2020
Planning manpower and production time. Made Standard Operation for production. Made a Dashboard to control all consumables.
Skills
community-manager
customer-support
english