Customer Support Representative

Hello, I'm Jolly Mongia, an experienced Program Manager and a Customer Success Professional with total of 7+ years of experience in SaaS based companies. I am skilled at crafting solutions that address complex problems, scaling operations, improving process efficiency, and building strong customer relations.

- In a previous job, we faced scalability challenges due to rapid growth, causing customer satisfaction to drop. As a Customer Success Manager, I led a data-driven analysis and collaborated with my team to develop a plan. The new systems we implemented improved scalability and boosted customer satisfaction by 30% in three months. This approach not only resolved immediate issues but also enhanced long-term sustainability, customer retention, renewals, and the overall customer experience.

- I have been recognized with "Outstanding Performance and Service Delivery" award for my contribution to bring operational efficiency resulting in remarkable increase in KPIs and cost efficiency. 

- My efforts were identified for cross-functional team collaboration and co-ordination with Global teams in bringing constant improvement in the processes through feedback analysis.

- I had the privilege of being selected as the host for upGrad's inaugural international immersion program with our UK-based client.

Additionally, I am a curious explorer of learning things for self-development, and enjoy having a great pizza once in a while to feed my soul. 

I am thrilled about assisting companies navigate through complex problems to find effective solutions. If there are aspects of your operations or customer relationships that you feel could be improved or are proving to be challenging, I would love to have the opportunity to discuss how my experiences can provide valuable insight and propose potential solutions.

So, if you're interested in learning more about how we can work together for your company's success, please feel free to reach out to me at [email protected] 

Be Patient, and Stay Persistent!