Copywriting Expert
Technical Writer | It Support & Cybersecurity
I am seeking a Technical Writer position to utilize my technical writing, customer service, and problem-solving skills to support agency operations and mission success. With an IT background, I excel in creating user-friendly technical documentation and ensuring data security. Proficient in English, Spanish, and some Portuguese, I can effectively communicate with diverse teams. I am eager to produce top-notch technical documentation with quick turnaround times and focus on user satisfaction. I am constantly improving my skills to stay updated on industry trends like web3 technology for enhanced security and efficiency.
Experience: 3 years
Yearly salary: $50,000
Hourly rate: $25
Nationality: 🇺🇸 United States
Residency: 🇵🇷 Puerto Rico
Experience
Blockchain Project Assistant in remote support
DEOL 93 LIMITED 2017 - 2023
Maintain consistent communication with team members and stakeholders to update them, collect information, and address concerns. Quickly resolve any issues or conflicts to ensure a smooth workflow. Help organize the project by distributing tasks, tracking schedules, and managing deadlines. Stay updated on blockchain technology, industry trends, and best practices through research.
IT Support & Security
NF WEIGHT LOSS 2009 - 2017
Assess the clinic's IT infrastructure, including computers, servers, software applications, and networking equipment, regularly. Implement a proactive maintenance schedule for all IT equipment. Adopt state-of-the-art security software and technologies to safeguard the clinic's digital environment against viruses, malware, and cyber-attacks. Stay abreast of the latest HIPAA regulations and ensure all IT practices comply with these standards.
Tech support & IT Specialist
VIRTUAL CONSULTING 2005 - 2009
Actively diagnose and fix problems related to desktop systems, internet connectivity, and various computer technologies. Serve as the primary point of contact for end-users experiencing computer hardware or software difficulties. Perform installations and configurations of Windows workstations, Macintosh computers, and Linux-based systems. Offer certification programs and workshops to end-users on effectively utilizing software, hardware, and network resources.
Skills
blockchain
community-manager
solana
technical-writer
web3
copywriting
english
portuguese
spanish