Customer Support Representative

Set up a CRM Software for the facility to enable seamless customer management. Acted as the go-to person for resolving customer issues, employing active listening and creative problem-solving to turn frustrations into satisfaction. Cultivated strong relationships with clients, becoming a trusted advisor on fitness facility offerings and ensuring each interaction left a positive impression. Collaborated with teammates and management to promptly address customer concerns, ensuring effective solutions.

Utilized CRM software for efficient call handling, providing personalized interactions and increasing customer retention by 20%. Exceeded monthly sales targets over the phone, contributing to a 15% growth in membership sign-ups. Conducted tailored consultations during calls, resulting in a 25% increase in member satisfaction. Implemented CRM data for targeted outbound calls, converting leads to memberships with a 30% success rate.

Provided academic guidance efficiently to students via high-volume inbound calls. Streamlined processes for prompt resolution of registration and financial aid concerns. Conducted engaging outbound calls, facilitating successful phone-based orientation programs. Fostered effective communication between students, faculty, and counseling services, ensuring a comprehensive approach to student success.