Customer Support Representative
Senior Resolution Specialist
to be employed in a healthy work environment that appreciates and recognizes an assertive, creative and results oriented team player. to be able to contribute to a company’s overall output which will in turn contribute to my own personal and professional growth.
Experience: 10 years
Yearly salary: $10,000
Hourly rate: $15
Nationality: 🇵🇭 Philippines
Residency: 🇵🇭 Philippines
Experience
on the job-trainer
spi global-crm 2013 - 2016
handled new recruits, training them about product specifics. providing start to end reports to their respective Managers. giving hands-on training to familiarize them with the equipment. listening to phone calls handled by new hires while assisting them to understand how to navigate the tools needed. making sure that they provide excellent customer satisfaction.
customer service associate
transcom worldwide philippines 2011 - 2013
assisting customers in activating their newly installed equipment. making sure to assist customer is getting their TV back on. providing excellent customer service.
outbound specialist
pacific hub corporation 2011 - 2011
calling those customers who are qualified to redeem offers available using their points earned. providing customer satisfaction in giving them options what to redeem using their points before it reaches expiration date.
Skills
customer-support
english