Product Manager

product development: led team of product developers, engineers, ux designers to launch debit card routing platform increasing transaction volume 20% and decreasing transaction costs 30% reducing dependency on third-party gateways. performance data & reporting: partnered with key north america functions to develop business performance metrics and narratives to inform internal and external executivedecision-making; conducted market research to identify emerging trends and customer needs, translating insights into product requirements and actionable recommendations.

market roadmap: forecasted market sizing to assess landscape and opportunities in ecommerce; identified transaction and processing fee revenue growth initiatives through buy now, pay later (bnpl) leveraging flutterwave api with impact of $170m. portfolio management: recommended 10 commercial banks invest $200k each in api-driven infrastructure to sharpen their go-to-market activities and customer acquisition strategy, onboarding and increasing flutterwave’s revenues by $5m. deep dive strategic research: performed benchmarking on tools, methodologies, and strategies to align 10+ banks with paris climate agreement; leveraged findings to suggest establishing cryptocurrencies as monetary instruments.

product development: collaborated with 5+ cross-functional teams to design and implement new ai data classification saas components for $1.8m barclays latin am. cyber-security startup; conducted 20 workshops to define product strategy and launch. market positioning: recreated sales presentations with goal of targeting 8 sizable banking firms as first movers; established major bank as first north american client with goal of classifying and migrating 75% of consumer unstructured data.

product strategy: optimized product tiering structure (chase sapphire reserve) for $547m fintech firm’s high-net worth cardholders through 10k customer interviews resulting in higher benefits and servicing levels and increasing revenues by $300m. digital product solution: partnered with 50 high profile smes to launch internal landing page for 60 visa account executives to access client-ready material for request for proposal (rfp) and engaged smes to update content, increasing revenue $100m. partner business development: generated $300m in revenues by persuading $17b regional bank to improve product offerings to 100k high-net-worth clients; recommended visa infinite product through performing 10k extensive customer interviews. customer relationship management: increased salesforce engagement 25% across 22 north american cross-functional client teams and executives through delivering targeted monthly training and coaching to 50 smes. analytics & business intelligence: evaluated payment volume data to develop insights and solutions to infrastructure, payment preference, and product penetration hurdles to visa acceptance growth.

process improvement: analyzed recurring transactions by building excel model to identify root cause of $475m in overdrafts for $29b major credit card issuer; presented to visa executives and worked with acquiring banks to address $1b in lost revenue. revenue strategy: generated $75m in revenue by improving $400b+ bank’s loyalty program which had been miscategorizing loyalty points; improved fraud detection by 47% and created seamless customer experience, reducing customer complaints 30%.