Customer Support Representative

Assist with flows of inbound customer requests and issues via email and community chat. Assist with Identifying and assessing customers' needs to achieve resolution. Assist in gaining, analyzing, and reporting community sentiment/feedback. Answer customer support queries in a friendly, professional, and timely manner via the support platform. Responding to user questions on our discussion forums (Discord/Telegram). Working closely with our development team to help resolve customer issues.

Tasks include image annotation and labeling, OCR transcription, 3D labelling, data categorization, data and image comparison, and tagging the types of images. Review tasks made by previous tasker for possible errors and required modification. Attends weekly performance review with trainers and team managers to discuss process changes/updates and reports any critical errors encountered within the week.

Sends proposals to potential customers who inquire about our client's services. Responds to customers regarding their inquiries and directs them to our client for further handling. Provides feedback to clients based on insights gathered from customers. Reports to team manager to meet team key performance indicators/client's set target. Properly manage and document all work performed and updates all team members for any pending task via Slack.