Customer Support Representative

Web3 Customer Support Specialist


Greetings, kind traveler of the digital realms! As a customer support specialist in the enchanting world of Web3, I am known as Opeyemi. I'll share with you my story of experiences and aspirations in this area.

In my journey through the vast expanse of Web3, I have ventured into the realm of decentralized applications, blockchain technology, and the limitless possibilities they bring. With a strong commitment to exceptional customer support, I have honed my skills in navigating the unique challenges and opportunities that arise. (PINKBnB)

I possess a keen eye for detail and have delved into the inner workings of decentralized systems. I assist users in understanding blockchain transactions, managing wallets, and interacting with smart contracts. Through patient guidance and clear explanations, I confidently empower users to embrace the wonders of Web3.

I have resolved complex issues related to decentralized finance (DeFi), non-fungible tokens (NFTs), and decentralized identity (DID) systems. From guiding users through concepts like staking and yield farming to helping them acquire and manage digital collectibles, I have become a trusted guide in this ever-evolving landscape.

But my journey continues! I seek to expand my horizons and pursue knowledge and growth. I yearn to join a forward-thinking organization at the forefront of Web3 innovation. A company that embraces the decentralized ethos and leverages cutting-edge technologies to redefine the customer support experience in this realm.

In this role, I aspire to bridge the gap between users and the transformative potential of Web3. Providing technical assistance while fostering education and awareness is my goal. I desire to work alongside a team of like-minded individuals, collaborating to shape the future of customer support in this decentralized frontier.

So, dear seeker of talent, if you are in search of a customer support specialist well-versed in the ways of Web3, one who can navigate the complexities of this realm with expertise and grace, look no further. I am prepared to embark on the next chapter of my journey, eager to lend my skills and passion to empower users in Web3.


Experience: 2 years

Yearly salary: $24,000

Hourly rate: $20

Nationality: 🇳🇬 Nigeria

Residency: 🇳🇬 Nigeria


Experience

Customer support specialist
PINKBNB
2021 - 2023
Assisted customers in navigating and utilizing various PINKBNB platforms, offering guidance and troubleshooting support. Translated complex blockchain concepts into understandable terms for users with zero experience. Resolved customer inquiries and technical issues with professionalism and efficiency. Built rapport and fostered trust with clients, resulting in increased customer satisfaction and retention rates. Responded to customer inquiries through multiple channels (email, chat, phone), providing timely and accurate information. Collaborated with the development team to identify and resolve technical issues reported by customers. Conducted training sessions and workshops to educate customers on Web3 technologies and best practices. Documented and maintained detailed records of customer interactions and resolutions in the customer support system. Actively contributed to the development of customer support resources, such as FAQs and knowledgebase articles.
Customer Specialist Intern
METAFIDE
2020 - 2021
Assisted the customer support team in handling customer inquiries and resolving technical issues. Conducted research on emerging Web3 technologies and provided recommendations for improving customer support processes. Participated in team meetings and brainstorming sessions to contribute ideas for enhancing the customer experience. Assisted in the creation and maintenance of customer support documentation and training materials.

Skills

community-manager
marketing
marketing-specialist
customer-support
english