Customer Support Representative

Developing partnerships with third party agencies to provide the best care and support for residents who reside in the community. Facilitating agreements with incoming residents and all care partnerships within the community. Driving relationships with residents, family members, leadership, and all staff to cultivate a culture of belonging. Oversee expenditures, budgets, regulatory compliance, and conducting employee reviews. Collaborating with internal teams to create a seamless transition from the sale of the apartment to the successful onboarding of all new residents and their families, into a new community.

Vast experience with integrating marketing programs including lifestyle marketing with demand generation, implemented cross functionally among the teams and departments. Targeted sales at SMB’s to help improve their employee retention and sick days due to elderly parents in need of care. Through innovation and strategic outlook, and tracking in the CRM, we have been able to grow and scale a building to an increase of 75% occupancy in just 6 months. Translating the market insights into an integrated marketing campaign that aligns audience profiles to meet their specific objectives. Ability to translate complex information into bit sized pieces for most people to better understand data and insights leading to better sales conversions overall. Special ability to connect with the customer to be their voice, while being able to articulate valuable feedback for programs. A problem solver at heart and know how to move things forward with limited resourcing or roadblocks.

#1 Growth in my division for Census Development post-COVID. Collaborative leadership-based approach designed to scale marketing projects and efforts to maximize results of new leads. Managed employees, hiring, recruitment, retention, interviews, and leading new staff onboarding. Managed expenditures, budgets, hours, and employee reviews. Weekly 1:1 meetings with goal setting objectives. Mentor and coach to the new employees in training from sister locations. Commitment to being a great teammate by taking direction from my superiors as well as directing the teams I run to meet those objectives.

Lead the company’s business development programs, implementing them across multiple campuses. Head of the Social Media Marketing efforts while training other Vancrest Campuses. Moved up from Medical Records & Transportation after improving the process for multiple campuses.