An experienced IT and customer service professional with a wide range of skills gained from running my own small New Media and IT companies (since 1997) and working for larger companies as part of a team: both in-house and as a remote contractor. Following my degree studies in London, I returned to south west England where I developed my skill set as an Account Executive, Customer Service Advisor, Trainer and IT Tech Support. Many of these positions were maintained alongside running my own business (in my spare time). I have a natural flair for learning and understanding complex apps, software & systems and a knack for imparting my knowledge on less tech-savvy users, using my quirky sense of humour to explain complex technical issues.
Experience: 11 years
Yearly salary: $40,000
Hourly rate: $25
Nationality: 🇬🇧 United Kingdom
Residency: 🇬🇷 Greece
Experience
Professional Telegram Moderator
AmaZix Limited 2021 - 2023
Part-time contractor, moderator on Telegram, Discord, Tier 1 tech support via Zendesk & Zoho. Duties included moderating channels on Telegram and Discord for client projects in the cryptocurrency and ICO space, as well as posting to their social media (Reddit, Twitter, LinkedIn, etc) and basic tech support for online applications. Contract ended due to the company downsizing.
Professional Telegram Moderator
AmaZix Limited 2018 - 2018
Full-time contractor, moderator on Telegram. Duties included moderating channels on Telegram for client projects in the cryptocurrency and ICO space, as well as posting to their social media accounts (Reddit, Twitter, LinkedIn, etc). Contract ended due to the company restructuring.
Self-employed
Adept IT & Internet (Cyprus) 2015 - 2018
Mobile technical support: tasks undertaken whilst on the road using a 'mobile office' set-up.
Technical Support
txtNation Ltd, Plymouth 2013 - 2016
Responsibilities: technical support via remote systems (Zendesk, Skype, etc). Process and set-up new clients on bespoke mobile billing systems and APIs, working in the UK office & remotely.
Owner-Manager
Adept IT & Internet, Plymouth 2001 - 2013
Responsibilities encompass everything that running a small business entails, from sales and marketing, through delivering the core services to invoicing and customer relations. As the main business area is mobile technical support, many of these tasks are achieved whilst on the road using a 'mobile office' set-up.
Owner-Manager
InterWeb Design, Newquay 1997 - 2000
Responsibilities encompassed everything that running a small business entails, from sales and marketing, through delivering the core services to invoicing and customer relations. The main business area was website design and search engine marketing operated from offices on Cliff Road, Newquay.
Skills
