Community Manager

• Resolved payment related issues experienced by our users. • Monitored suspicious incoming and outgoing blockchain and off-chain transactions (SWIFT and SEPA). • Conducted identity and financial background checks on new and existing clients. • Stayed up-to-date about regulatory requirements, working closely with the aml and compliance teams.

• Handled 60+ portuguese and english support tickets daily via live chat and email. • Managed up to 5 simultaneous conversations, maintaining a customer satisfaction rate of 4.7 out of 5.0. • Resolved issues related to platform usage, options trading, deposits, withdrawals, KYC, and personal data. • Developed strong conflict resolution skills, adept at quickly and efficiently solving problems.

• Contacted 40+ leads per day, educating homeowners on the financial aspects of solar panels. • Analyzed consumption profiles to create proposals tailored to the energy needs of each client. • Closed on average 10 installation contracts per month, earning around €220,000 in revenue for edp. • Developed the ability to communicate and explain complex topics in a simple way.

• Contacted 100+ leads per day, educating them on the financial aspects of our offer. • Closed an average of 60 new electricity supply contracts per month. • Developed my argumentation skills and emotional resilience in a fast-paced call center environment.