Customer Support Representative

Dedicated and results-driven professional with 6+ years of experience in all areas of customer support, including but not limited to strategic leadership, people and team management, hiring and training of new employees. 

• Strong leadership and management skills
• Excellent communication and interpersonal skills
• Proficiency in customer support tools and systems
• Analytical mindset with a focus on continuous improvement
• Ability to learn fast in a challenging environment
• Self-driven, enthusiastic and self-motivated
• Dedicated to high quality standards

Objective

I am actively seeking opportunities to elevate customer satisfaction levels to new heights in roles such as Head of Customer Support / Customer Support Team Lead / Senior Customer Support Specialist or similar positions, with a preference for remote work settings. 

About me

• I excel in articulating my thoughts clearly and concisely, both verbally and in writing. This enables me not only to effectively communicate with clients and colleagues but also to craft easily understandable articles, instructions, and workflows.
• I possess strong understanding of task delegation. I prioritize empowering my team to excel while providing the necessary support and guidance.
• I value input from both senior management and my team members, fostering an environment where even unconventional ideas and experiments are welcome if they have the potential to enhance the work and satisfy end-users.
• Balancing customer care with the company's interests is paramount to me. I firmly believe in simplifying processes whenever possible, as overly complex and non-scalable procedures tend to hinder rather than facilitate progress.
• Beyond the workplace, I enjoy practicing aeroyoga, snowboarding, playing the piano, participating in quizzes, traveling, and seeking out new experiences.