Copywriting Expert

Live Operations Producer, Marketing Lead, Content Writer

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I'm Sarah Knapp, a seasoned professional with a passion for merging technology with creativity. My career took a significant turn at Dapper Labs Inc, where I led live operations and marketing, notably collaborating with Disney on a landmark project. This role allowed me to dive deep into product curation for Web3, execute comprehensive marketing strategies, and ensure the seamless launch of digital products.

Previously, I sharpened my leadership and event planning skills as a Department Manager at Hudson’s Bay Company, orchestrating events that significantly boosted sales and fostered strong vendor relationships. My background in makeup artistry and police foundations adds a unique blend to my professional skills, emphasizing my ability to approach challenges with a creative and analytical mindset.

In essence, I thrive on creating meaningful connections and driving projects that blend innovation with community engagement.

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Experience: 1 year

Yearly salary: $100,000

Hourly rate: $55

Nationality: 🇨🇦 Canada

Residency: 🇨🇦 Canada

Experience

Customer Support Lead
Dapper Labs Inc.
2021 - 2023
Documented, research, and resolve customer service issues Follow up with customers to offer additional support and check resolution satisfaction Handle customer inquiries, billing questions, payments, and service requests Compile customer feedback to recommend improvements to management Provide assistance to customers through support channel in 3 individual discord servers at the same time Top performer on the team with attendance, ticket handling time, attention to detail, customization of verbiage Create pre-written communication for other agents to share with customers based on frequently asked questions Participate in team meetings and share
Department Manager Cosmetics
Hudson’s Bay Company
2019 - 2021
Coaching, recruiting, training all staff within department. Plan gala events as well as incremental events to help drive sales. Build professional relationships with brand vendors. Providing associates with reviews with celebrations of successes and opportunity for growth. Work one on one with Counter managers and provide feedback and suggestion of ideas for events. Network with local businesses for participation in events. Operate BIS to generate daily sales as well as track fragrances withing department to look for opportunity.
Clerical Administrator
Hudson’s Bay Company
2019 - 2019
Delegate tasks to associates within the department (50+). Respond to emails from vendors and business partners in a timely manner. Responsible for creating target packages for special events and following up with associates on pre-sell and ticket sales. Offer motivational incentives for associates to encourage making targets

Skills

community-manager
content-marketing
customer-success
customer-support
digital-marketing
ecommerce
events-manager
marketing-communication
marketing-lead
operations
web3
copywriting
english
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