vandajeffreyspm

Spearheaded the One Housing SaaS migration project, successfully transforming an issue-ridden and delayed initiative into full deployment within six months. Facilitated four additional migrations to One Housing, closely collaborating with local authorities and housing associations across England, Scotland, and Wales. Honoured as '2023 Team of the Year' at Capita One for exceptional project delivery. Directed cross-functional teams to ensure alignment with client strategies and adherence to technical standards. Oversaw procurement activities and maintained vendor relationships, ensuring compliance with public sector regulations. Communicated intricate changes to a diverse range of stakeholders, from technical teams to board-level executives. Actively participated in governance frameworks, reporting to programme boards and aligning outcomes with organisational strategy. Contributed to continuous improvement by refining project methodologies, adopting Agile practices, and mentoring junior project managers. Collaborated with Sales and Business Development teams to facilitate a smooth client onboarding process. Implemented comprehensive risk management, issue resolution, and change control procedures. Managed the delivery of training, consultancy, and post-implementation support.

Oversaw operations and logistics management of a Plant Hire business. Managed service operations for plant maintenance. Cultivated customer and account management relationships.

Led the development and deployment of biometric capture software, commissioned by Sopra Steria UK Visa Services, processing 30,000 applicants monthly across 65 locations in the UK. Collaborated with Sopra Steria and Home Office Biometrics to realise an industry-first self-service biometric capture solution. Delivered successful migrations to a Software as a Service (SaaS) Custodial Management System (CMS) for the Ministry of Justice across 12 UK sites. Engineered the research, development, and deployment of the CMS TankPay module, commissioned by an offshore-based correctional service department. Developed a custodial use tablet solution for EU-based customers. Transitioned to Service Manager, leading ongoing support for all UK biometric sites.

Managed IT infrastructure upgrades and migrations, successfully transitioning to Microsoft Exchange 2013. Implemented offsite backup solutions, antivirus deployments, and VOIP systems to reduce operational costs. Delivered technical support and coordinated with external vendors to ensure system reliability.

Managed large-scale European office infrastructure deployments across Madrid, Paris, Luxembourg, and Amsterdam. Delivered executive-level IT support, providing 24/7 assistance to top-level executives. Implemented an inventory system for hardware tracking. Led cross-functional teams in service delivery, vendor management, and infrastructure upgrades.

Managed IT integration during the acquisition by British Land Company PLC. Deployed and supported Blackberry Enterprise Server (BES) for company-wide mobile communications.

Worked within the Upper Gastrointestinal Surgical Ward. Commenced IT career concurrently with NHS employment.