vasyabelous
Senior Customer Support Specialist
Hi there! I'm Vasilii, an experienced Senior Customer Support Specialist.
I've spent 4+ years making customers happy and successfully resolving a variety of cases.
My most recent professional experience was in the crypto industry and I'm now actively looking for a challenging role within this field, so I can use my skills to enhance user satisfaction and contribute to the success of innovative projects.
Experience: 4 years
Yearly salary: $32,000
Hourly rate: $25
Nationality: 🌏 Remote
Residency: 🌏 Remote
Experience
Senior Customer Support Agent
EMCD 2022 - 2024
• Managed diverse cases and special requests, including resolving KYC issues, 2FA deactivation and P2P disputes; • Proactively collected customer feedback and feature requests, prepared detailed reports for the Product team; • Identified and reported bugs to the Product Development Team using Jira. • Collaborated with the Product Development Team to swiftly address emerging issues and assisted in communicating with affected customers to resolve problems promptly.
Customer Support Specialist
Helpo 2020 - 2022
• Provided fast and friendly customer support through the company’s chat tools and emails regarding company’s fitness apps; • Reported issues and delivered customer feedback to other departments (QA, Product team, Marketing team); • Contributed to improving templates to enhance both user experience and teamwork.
Online English Teacher
Magic English 2018 - 2020
• Taught private and group classes for students of different ages with a 94,5% satisfactory rate; • Created the online courseware including educational activities.
Customer service assistant
Trucker.group 2017 - 2017
• Handled customer inquiries in various forms; • Managed and resolved customer’s complaints.
Skills
blockchain
crypto
customer-success
customer-support
jira
microsoft
english
chinese-mandarin
russian