vetaegere

Provided technical assistance and support to ensure the smooth operation of all IT systems and equipment within the facility, maintaining a 99% uptime for critical systems. Responded to user inquiries with a 95% resolution rate, troubleshooting hardware and software issues efficiently to minimize downtime. Improved system performance by 20% through proactive maintenance and upgrades.

Led Agile ceremonies, including daily stand-ups, sprint planning, and retrospectives, ensuring seamless team collaboration and timely delivery of key project milestones. Facilitated cross-functional collaboration between Sales, Bids & Tender teams, and Marketing teams, streamlining communication to align business objectives with Agile project execution. Implemented Agile best practices to optimize workflows, improving sprint efficiency by 20% and accelerating project delivery timelines. Enabled teams to adapt to changing business needs, ensuring a 30% increase in responsiveness to customer and stakeholder feedback. Coached teams on Agile methodologies, fostering a culture of continuous improvement and iterative value delivery.

Ensured 100% compliance with security standards by implementing rigorous security protocols and conducting regular penetration testing to identify and eliminate vulnerabilities. Improved service performance by an impressive 25% by optimizing system resources and implementing performanceenhancing measures, resulting in a significantly faster and more responsive user experience. Resolved issues with a remarkable 95% first-call resolution rate, demonstrating a strong commitment to efficient problem-solving and exceptional customer service. Managed and administered the Microsoft 365 environment to ensure optimal functionality and security. Configured and maintained user accounts, groups, and licenses; monitoring and troubleshooting issues related to Exchange Online, SharePoint Online, and other Microsoft 365 services; implementing and enforcing security policies and compliance measures. Performed regular backups and recovery tasks; conducting user training and support; and staying updated with Microsoft 365 updates and best practices to enhance organizational productivity and efficiency.

Resolved 300+ support requests with 95% satisfaction: Successfully addressed over 300 complex support requests from users, achieving a 95% satisfaction rate. Delivered high-quality support and resolved user issues promptly and efficiently. Reduced follow-up time by 25% through proactive communication: Implemented a proactive communication strategy, resulting in a 25% reduction in follow-up time. Fostered a collaborative environment by organizing regular knowledge-sharing sessions and cross-training opportunities among support staff, resulting in a 15% increase in first-contact resolutions.