viannabonita

Operations Executive

Detail-oriented and adaptable operations professional with a strong foundation in digital platforms, remote team support, and e-commerce. I bring over 4 years of experience spanning client support, CRM optimization, email marketing, and online retail, with a proven ability to manage databases, execute campaigns, and scale product offerings. With a BSc in Accounting & Finance (First Class Honours), I combine analytical precision with creative problem-solving. Currently exploring opportunities in the Web3 space where I can contribute to decentralized operations, community engagement, or growth marketing. Open to remote-first teams and projects at the intersection of blockchain, digital commerce, and user experience.


Experience: 4 years

Yearly salary: $80,000

Hourly rate: $10

Nationality: 🇮🇩 Indonesia

Residency: 🇮🇩 Indonesia


Experience

UK Account Manager (Part Time)
Demalia
2025 - 2025
Managed multiple user databases, designed HTML emails, and distributed campaigns to the public. Prepared marketing kits, set up routing tools, and updated results on statistics platforms. Perform planned shipments and monitor e-mail marketing campaigns in CPL, CPA, CPM, CPC and CPS.
Operations Executive
The Chope Group Pte Ltd
2020 - 2025
Work remotely from Indonesia to support Chope Singapore HQ. Maintain accurate, up-to-date restaurant content and ensure new listings go live smoothly. Handle client inquiries via Zendesk and provide remote product support. Regularly update and clean up the CRM, collaborating with the Internal Tools team to enhance its functionality.
Online Store Owner (Self-Employed)
Toko YGA Bahan Kue (Shopee, Tokopedia, Lazada)
2020 - 2025
Respond to customer inquiries and suggest suitable products. Edit product photos using Photoshop for visual consistency. Verify orders and payments to ensure accuracy. Research competitor pricing for strategic pricing decisions. Source trending items to grow the catalog and boost profits. Increase sales through targeted ads and marketing campaigns.

Skills

business-development
customer-support
design
sales
operations
english