vicenzoxyz

Supported operations and delivery for a large-scale digital events and community platform serving Web3 and tech brands. Managed onboarding, scheduling, and execution for 150+ live programs per month, ensuring consistency and quality. Owned end-to-end client experience for 1,000+ founders, investors, and startup teams. Acted as the operational bridge between partners, internal teams, and leadership. Translated client needs into workflow improvements and clearer operating processes. Maintained strong client satisfaction through proactive communication and issue resolution.

Managed online community channels and drove engagement through events and discussions. Oversaw social media messaging and announcements to keep users aligned with project updates. Built a positive environment by actively moderating conversations and supporting members. Assisted with event planning, onboarding, and educational content.

Delivered frontline customer support while maintaining high satisfaction standards. Reviewed call quality and service delivery, identifying process gaps and improvements. Built strong foundations in communication, empathy, issue resolution, and QA skills now applied to Web3 client success and ops roles.