victorofem

Web3 Community & Operations Lead

Strategic Web3 Community Operations Lead specializing in hyper-growth, AI-driven engagement, and high-stakes crisis management. Proven track record of scaling ecosystems and safeguarding multi-million dollar liquidity events. Expert in bridging the gap between complex Web3 mechanics and mass user adoption through strategic diplomacy, robust infrastructure architecture, and technical translation.



Experience: 4 years

Yearly salary: $20,000

Hourly rate: $0

Nationality: πŸ‡³πŸ‡¬ Nigeria

Residency: πŸ‡ΊπŸ‡Έ United States


Experience

Customer Service & Community Ops Liaison
Portal Coin
2023 - 2026
Stakeholder Diplomacy: Acted as the primary liaison bridging the communication gap between core founders and the user base, ensuring alignment during a multi-year protocol lifecycle. Retention Gamification: Architected and hosted continuous engagement loops and interactive events, maintaining high user retention through multiple market cycles. Operational Triage: Managed front-line email support, cross functional scheduling, and administrative data modeling via Excel to preemptively solve community friction points and handle complex inquiries.
Crisis Triage & Infrastructure
Kumite NFT
2022 - 2023
Zero-Loss Exploit Response: Commanded rapid incident response during a highly targeted Discord breach days prior to mint. Executed an immediate server lockdown and deployed cross-channel threat mitigation on Twitter. Proactive Security & Sentiment Control: Designed preemptive security education frameworks protecting users against phishing vectors, while utilizing Mava, Zendesk, and Discord infrastructure to neutralize FUD.
Growth & Triage Lead
Kryptoria NFT
2022 - 2022
Pre Mint Hyper Growth: Architected top engagement strategies that scaled the community from 1,000 to over 32,000 highly active users pre mint, directly driving multi million dollar protocol revenue. High Stakes Endurance: Engineered continuous, 24 hour operational command during the peak Kryptoria minting event, ensuring zero critical downtime during a massive liquidity influx.

Skills

customer-service
moderator
operations
community-manager
english