vinalysha

Managed daily reconciliation and audit for 1,000+ accounts (Escrows & General Ledgers) with 100% accuracy and strict SLAs compliance. Led anomaly detection and investigations, driving corrective actions with cross-functional PICs to safeguard financial integrity. Partnered with IT & QA to automate manual workflows and enhance system controls, leveraging Lean Six Sigma methodologies. Authored and standardized SOPs to align with Risk Management Certification Level 1 (BSMR), risk frameworks and regulatory requirements. Spearheaded technical onboarding and training for new hires to maintain high operational standards.

Bridged Operations and IT Project Management to execute high-impact process optimization initiatives. Managed end-to-end operational improvements, ensuring on-time delivery and transparent stakeholder reporting. Identified bottlenecks and implemented streamlined workflows to reduce operational lead times.

Completed an intensive 6-month rotation across Operations & IT sub-directorates, gaining a holistic view of core banking.

Verified Travel & Property insurance policies to ensure 100% alignment with underwriter terms. Conducted documentation checks and system updates, maintaining strict adherence to regulatory standards and SLAs.