viralk

Led end-to-end migration of transactional and marketing email infrastructure from SparkPost to Braze, including template re-architecture, data mapping, and delivery validation. Implemented AOP-based automation workflows for the Eventbrite AI Chatbot, enabling intent-based response routing and fallback handling, driving a ~20% improvement in CSAT scores and reducing manual support escalations. Architected the Event Sales Status service for Timed Entry Events, defining the data model, API contract, and async event-driven design, projected to improve Order CVR by 4–6% across all event categories. Established engineering mentorship for 3–4 backend engineers across teams, conducting design reviews & onboarding support.

Reduced Cumulative Layout Shift (CLS) on the Organizer Profile page from 0.6 to 0.15, bringing Core Web Vitals to a significantly improved range for millions of consumer sessions. Built Ticket Access Reminder system, delivering personalized ticket access link notifications to consumers via email. Owned on-call operations for the Organizer Service and drove weekly PagerDuty incidents from 40–50 to near zero. Designed and built the Organizer Feedback System Backend, including SQS-based event ingestion, aggregation queues, and API layer, projected to lift order conversion by ~20%. Developed Organizer Trust Signal features (verified status, rating badges) and engineered A/B test variants on the Organizer Page, driving a statistically significant lift of ~14K additional monthly orders across the platform. Refactored AWS Glue ETL jobs through partition pruning and DPU right-sizing, reducing compute costs by ~50%.

Designed and shipped a backend microservice for platform-wide A/B testing, supporting multi-variant experiment configuration and user bucketing across millions of active sessions. Led end-to-end development of an ML-assisted Resume Parser service that extracted structured data from uploaded resumes, reducing form completion time by 25% and retroactively applied to 100M+ historic user profiles. Implemented resume storage and retrieval systems using Microsoft Azure and Amazon S3. Received the Innovator Award for FY 2023/24 Q1.

Developed REST APIs and reconciliation workflows for a hybrid Cloud & On-Premise data platform using Java Helidon, supporting disaster recovery and high-availability (DR-HA) scenarios across cloud tenancies. Resolved VPAT (Voluntary Product Accessibility Template) compliance issues and contributed to microservice development within the data reconciliation platform.