I started my career as a maritime officer before moving into startups, where I spent 6+ years building customer experience and operations functions from the ground up - most notably scaling CX to 250+ people at CoinDCX, India’s largest crypto exchange.
After leading CX and B2B partnerships at Stakefish, I pursued an MBA from IE Business School to deepen my understanding of strategy and finance and desgined GTM and fundraising strategy in a founder’s office role for my MBA summer project.
Now, I’m looking for roles in strategy, business ops, or fintech partnerships - where I can bring this execution-led experience to a high-impact team and keep learning by building.
Experience: 8 years
Yearly salary: $50,000
Hourly rate: $40
Nationality: 🇮🇳 India
Residency: 🇮🇳 India
Experience
Strategy Consultant
Microsoft 2025 - 2025
• Won the Microsoft MBA Tech Lab challenge by proposing a multi-agent, AI-powered process optimization tool for early-stage fundraising • Demonstrated value-add to Microsoft Spain leadership by reducing fundraising effort and time by 50% through AI agents
Customer Success Specialist – Global Operations
Stakefish 2021 - 2024
• Led operational improvement initiatives across global validator networks including Polygon, Cosmos, Tezos, and Solana • Partnered with product and engineering to streamline workflows, reducing resolution time by 77% and improving CSAT > 89%
Senior Manager - Strategy & Customer Experience
CoinDCX 2018 - 2021
• Scaled CX operations for an 8-member startup to a 250-member service team in 3 years, handling 8,000+ daily tickets at peak • Executed outsourcing strategy to align with rapid user growth - onboarded four agencies to handle 3M tickets annually • Implemented data-driven reporting frameworks and KPI dashboards, improving SLA and quality (CSAT from 68% to 91%) • Partnered with the growth team to improve user experience, contributing to rapid acquisition (20M+ users, largest in India)
Associate - Technical Support
Koinex 2017 - 2018
Communicated resolutions to customers about 25 plus crypto tokens and organized training on process changes.
Third Officer - Navigation
Anglo Eastern Shipping Management 2015 - 2017
- Conducted navigation for more than 20+ voyages without a single incident. - Supervised 3 Post State Control inspections with zero findings and error reports.
Skills
business-development
customer-success
customer-support
data-science
operations
project-manager
python
sql
strategy
