vuban

1.Service Coordinator, PG Rides Inc.  (Jackson Heights, NY – Remote)
Customer success and operations role supporting US-based clients, healthcare patients and service providers from a remote setup.
What I do: • Act as the day-to-day point of contact for clients, patients and service providers • Handle both inbound and outbound calls to resolve service questions, scheduling needs and driver-related issues • Oversee driver performance and trip organization through proprietary management software • Escalate and follow up on problems until they are fully resolved • Keep communication clear, calm and empathetic, especially with patients who depend on timely transportation
Why it matters: reliable coordination means patients arrive on time, drivers know exactly what is expected, and clients always know who to contact. I focus on accurate scheduling, fast response and clean handoffs between clients, drivers and the operations team.
Skills used: live service coordination, schedule management, escalation resolution, customer communication, remote operations, CRM and dispatch software.


2. EDUCATION

Bachelor of Business Administration (BBA)
University of the People – Pasadena, CA (Remote) Expected 2030
Specialization: US Business Principles, International Business Communication, Organizational Management

Bachelor of Business Administration (BBA)
Premier University – Chittagong, Bangladesh 2024 – Present

3. Graphic Designer & Translator, Independent 
Independent contractor delivering design and language services to remote clients.
Graphic design: • Produce graphic assets and layouts for clients who need them for commercial use • Work in Adobe Creative Suite from brief to final delivery • Adapt designs to client feedback and deadlines


Translation and localization: • Deliver document localization and translation between English and Bengali • Keep tone, meaning and formatting consistent so the final text reads naturally to native readers
Skills used: Adobe Creative Suite, layout design, English-Bengali translation, localization, client communication, time management.

4. Logistics Execution Associate, Foodpanda 
Three-month contract supporting local food delivery logistics in Chittagong.
• Organized local delivery logistics using algorithmic route optimization software • Handled customer communications and one-on-one operations in a fast, time-sensitive environment • Built early experience in dispatch coordination, problem solving under pressure and customer service

Skills used: logistics coordination, route optimization, customer communication, time management