w3mustafa
It Support Specialist
i am a motivated skilled individual seeking new opportunities in IT support. through completion of the google it support professional certification, I developed skills in customer service, networking, operating systems(including windows & linux), system administration, and security. my training included hands-on practice in these areas. I'm passionate about continuously learning in the IT field and supporting people to solve their technical problems. i have fundamental to intermediate knowledge on blockchain technology, de-fi, cryptocurrency, nfts and web3.0
Yearly salary: $50,000
Hourly rate: $20
Nationality: 🇳🇬 Nigeria
Residency: 🇳🇬 Nigeria
Experience
technical support engineer
tek-experts nigeria 2021 - 2023
thejobinvolvesprovidingtechnicalsupportforwindowsoperatingsystemsandofficeapplications,assistingcustomerswithtroubleshooting,offeringsolutions,anddocumentinginteractions.itincludestaskssuchassoftwareinstallation,configuration,updates,andupgrades.remotedesktopsupportisprovidedusingremoteaccesstools.collaborationwithothertechnicalteamsisessentialforresolvingcomplexissues.stayingupdatedwiththelatesttechnologytrendsandcontinuouslyimprovingtechnicalknowledgeisimportant.customersatisfactionisprioritizedthrougheffectiveissueresolutionandincorporatingfeedbacktoenhancesupportprocessesandtheoverallcustomerexperience.
it support technician
hotel bon voyage 2021 - 2021
theroleinvolvesprovidingtechnicalsupportforit-relatedissuesto hotelstaffandguests,includinghardware,software,networking,andtelecommunications.itincludesactingastheprimarypointofcontactforsupportrequests,loggingandtrackingissues,andofferingtimelyresolutions.responsibilitiesalsoencompasshardwareandsoftwaremanagement,networkadministration,telecommunicationssupport,usertraining,equipmentinventorymanagement,securityanddataprotection,vendorcoordination,anddocumentationandreporting.theobjectiveistoensuresmoothitoperations,maintainsystemsecurity,andsupportefficientusageoftechnologyinthehotel.
customer service representative (night-shifts)
bristol palace hotel 2019 - 2021
schedulingguestreservations,assistingguestswithcheckinginandoutofthehotelandhandlingvariousadministrativetasks,suchascreatinginvoicesandmaintainingguestrecords.managetheentirenightteamtoensureastandardofserviceandtotheguidelineoftheemployeehandbookandhotelpolicies,trainingandcorrectingwhereneeded,overseesroomreservations,restaurants,carhire,flightbookingsetc.forguest,ensurethatallfloors,poolarea,lobbies,stairways,banquethalls,terrace,restaurantandkitchenareproperlycleanedandsetforthenextday’sbusiness,dealingwithguests’complaintsinafriendlyandefficientmannerensuringguestsatisfactionatalltimes,provideafriendly,welcomingexperiencebygreetingguestastheyenterthehotel.
Skills
blockchain
customer-support
defi
moderator
tech-lead
technical-writer
web3
english