wangshikai

Collaborate with stakeholders to understand business needs and create clear, concise user stories with well-defined acceptance criteria. Monitor applications after deployment, resolve issues efficiently, and implement user feedback to enhance functionalities. Effectively engage with clients during meetings, gaining a clearer understanding of requirements and analyzing the expected outputs they need. Assist in the development and support of a Lost and Found system for staff to track items and return them to their owners, including a web portal and QR code integration.

Handled support tickets by troubleshooting issues and sourcing effective solutions from vendor websites, ensuring prompt and accurate resolution of technical problems. Configured checkpoint appliances and implemented security policies using Smart Console, ensuring optimized performance and adherence to client requirements. Collaborated with vendors to address escalated technical issues, enhancing resolution efficiency and client satisfaction.

Secured the school canteen contract by successfully outbidding multiple competitors, demonstrating strong negotiation and strategic planning skills. Captured 80% of student meal orders through strategic pricing and achieving the average revenue of RM1,500 per day. Designed and optimized nutritious, affordable, and appealing menu options tailored to student preferences. Built and maintained strong relationships with suppliers, ensuring consistent delivery of high-quality raw materials to maintain food standards.

Managed all aspects of a small food and beverage business, including inventory management, supplier coordination, and daily operations. Implemented creative marketing strategies, including social media and local promotions, to increase brand visibility and sales. Identified opportunities to collaborate with established restaurants, successfully negotiating and closing deals to integrate our menu into their operations, driving customer growth and revenue.

Successfully owned and operated a car rebuilding business, overseeing end-to-end operations including budgeting and project management. Resolved complex technical challenges, reducing repair costs by 40% while ensuring timely project completion and maintaining high-quality standards. Launched the business on a low budget by identifying an opportunity to collaborate with a wrappings shop, sharing store space to rebuild vehicles and optimize resources.

Successfully operated a home-based pet boarding business for 2+ years, overseeing daily care and handling of pets in a safe and secure environment. Built and maintained strong relationships with pet owners, achieving approximately 80% customer retention and ensuring steady repeat business. Designed a home-based boarding strategy to provide a personalized, secure, and comforting environment for pets, giving pet parents peace of mind. Achieved approximately 90% profit margins through cost-effective operations and exceptional service, with peak earnings of RM14,000 in just two weeks.