Customer Support Team Lead

My first job is being a Real Estate Agent with Megaworld Corporation.
I assisted clients in finding properties that suit their needs and wants by showing PowerPoint and/or showroom presentations or site visits.

My second is being a salesman with Sunglass Haven Philippines which then eventually I got promoted to a supervisory position.
As a supervisor, my job was to make sure that the store I handle is organized and presentable.
I needed to be updated in fashion trends to suit each customer's interests as I also do profiling by talking to them and the way I see them in front of me.
I also do documentation which I submit to the corporate office then we discuss how we can make the business better.

My third is being a Sale Executive with Stream Global Services.
I catered Sprint consumers then later on I handled business to business transactions.
My task was to identify and customize packages of products and services where our clients will benefit more, from a group level up to a corporate level.

My fourth is being a Customer Service Specialist with UPS.
I assisted local and international customers in shipping and tracking processes, along with submitting claims for lost or damaged shipments and processing refunds.
Internally, I crawled my way up and got promoted from time to time.
I became a Customer Service Assist Desk wherein I handled escalation calls from very irate customers, along with it, I handled a team in which my responsibility was to help many agents pass their individual metrics.
Then I became a Logistics Coordinator for Proactive Response Group, it is still within UPS's organization but the difference was I monitored very critical shipments.
Each package is considered life changing if it is not delivered on time.
Some examples would be medical equipment for a hospital that is needed for a next day operation, human specimen for clinical trials such as when we are still trying to find a cure for Covid, and shipment of microchips for a business that is required on a specific day.
So, the commonality is that all shipments are very time sensitive and our job was to make sure that there are no delays or if there is, we needed to make sure that each shipment will arrive at their destination with a very minimal delay.
And lastly with UPS, I handled Global Freight Forwarding being a Control Tower which provides supply chain visibility across the world.

Then as a Customer Support Specialist with Primo International under Kinetic Staffing which until this 9th of December. 
My responsibilities are assisting customers and clients with their orders, starting from order entry until the delivery.
But it does not end there, because one of the most important parts, if not the most, is the after sales service.
So, I also do over-the-phone troubleshooting with customers who are having issues with their products. 
I communicate to different internal departments depending on the customers concerns. 
And I continuously find ways to make the process better such as making an effective script depending on the customers' needs and wants which I also shared with my colleagues and my previous manager.

Experience: 10 years

Yearly salary: $20,000

Hourly rate: $10

Nationality: 🇵🇭 Philippines

Residency: 🇵🇭 Philippines


Period Title Company
2014 - 2021 Logistics Coordinator United Parcel Service
2021 - 2022 Customer Support Specialist Primo International