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● Managed community interactions on platforms like Telegram and Discord, moderating user-generated content to ensure compliance with guidelines and fostering a positive environment. ● Provided prompt support to users, troubleshooting issues related to platform navigation, DeFi protocols, and staking processes, resolving 90% of inquiries without escalation. ● Engaged with crypto communities to answer questions about blockchain tools, decentralized finance (DeFi). ● Escalated technical bugs and complex user issues to product and engineering teams, documenting cases clearly to streamline resolution. ● Collected and relayed user feedback to improve platform features, contributing to updates that increased user satisfaction by 25%. ● Monitored community activity to identify trends and potential conflicts, proactively addressing concerns to maintain a safe and inclusive space. ● Demonstrated fluency in English and a problem-solving mindset, remaining calm under pressure while handling high-volume user inquiries in fast-paced settings. ● Leveraged hands-on experience with crypto tools (e.g., wallets, dApps) and knowledge of DeFi and ecosystems to provide informed support and drive community engagement.