we3ozzi

Community Moderator, Customer Care Support, Marketing

 My Journey and Ambition in Web3 Community Moderation

For the past 1 year, my professional home has been in the digital spaces where Web3 communities gather, breathe, and evolve. My journey into this realm wasn't just a career shift; it was a calling towards building the human layer of the decentralized future. I am not merely a moderator; I am a cultivator of culture, a guardian of trust, and the bridge between a project's vision and its most valuable asset—its people.

What I've Done: My Hands-On Experience**

My experience has been forged in the daily, dynamic, and often unpredictable fires of community engagement. I haven't just watched from the sidelines; I have been in the trenches, managing and nurturing communities across Discord, Telegram, Twitter, and dedicated forums.

**1. Building and Onboarding:**
I have been the first point of contact for thousands of new members. I don't believe in a passive welcome message. I personally crafted and implemented a multi-tiered onboarding system that included:
*   **Interactive Welcome Channels:** Using bots like Carl-bot or MEE6 to create a engaging verification process that felt like an initiation into something special, not a bureaucratic hurdle.
*   **Comprehensive "Start Here" Resources:** I wrote and constantly updated detailed guides on everything from "How to Set Up Your First Wallet" to "Understanding Our Project's Tokenomics." I made complex topics accessible, reducing basic, repetitive questions by over 60% and empowering users from day one.
*   **"Welcome Wagon" Initiatives:** I organized weekly "Ask Me Anything" sessions with me and other community leaders to make newcomers feel immediately welcomed and comfortable.

**2. Engagement and Growth:**
A silent community is a dying community. My role was to be the catalyst for conversation and connection. I:
*   Developed and scheduled daily engagement topics, from "Technical Tuesdays" diving into the project's code to "Feature Fridays" highlighting a specific protocol function.
*   Recognized and empowered positive community members, creating a "Community Champion" program that rewarded helpful users with roles and privileges, effectively scaling the moderation effort organically.
*   Hosted community-wide events, contests, and collaborative games that boosted server activity and fostered a strong sense of shared identity and camaraderie.

**3. Conflict Resolution and Safety:**
This is where my commitment to "nice ethics" becomes action. The volatile nature of crypto, with its price swings and high-stakes launches, often creates tense situations. My approach has always been firm, fair, and empathetic.
*   I have de-escalated situations ranging from FUD (Fear, Uncertainty, and Doubt) spirals during market downturns to heated debates between community members.
*   I am proficient with moderation tools like Dyno and AutoMod, having created custom filters and alert systems to proactively identify and remove spam, scams, and phishing links before they could harm our members.
*   I enacted a three-strike, transparent warning system that was consistently and justly applied, which the community respected because they understood the rules and the reasoning behind them. My goal was never to be a heavy-handed enforcer, but a guardian of a safe and inclusive space.

**4. Being the Bridge:**
Perhaps my most critical function was serving as the voice of the community to the core team and the voice of the project to the community. I:
*   Created weekly "Community Pulse" reports for the developers and founders, synthesizing hundreds of conversations into actionable feedback on user pain points, feature requests, and overall sentiment.
*   During product launches or protocol upgrades, I was on the front lines, communicating updates, explaining delays with transparency, and gathering bug reports in an organized manner for the dev team.

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### The Role I Am Looking For

I am now seeking to bring this comprehensive skill set, my deep-seated passion for Web3, and my unwavering ethical commitment to a forward-thinking protocol, DAO, or NFT project that views its community not as a marketing channel, but as its core foundation.

Specifically, I am looking for a **Senior Community Moderator, Community Manager, or Head of Community** role where I can have a strategic impact.

My ideal position is with a project that:

*   **Values Integrity:** A project that prioritizes long-term trust over short-term hype, and whose leadership communicates with honesty and transparency.
*   **Sees Community as Core:** An organization where community feedback is genuinely integrated into the product development lifecycle, and the community team has a seat at the table.
*   **Presents a Challenge:** I thrive in environments that are ambitious, whether that means scaling a community from thousands to hundreds of thousands, managing international, multi-lingual spaces, or navigating the complex governance of a DAO.

I am not looking for a role where I am just a "chat cop." I am a strategist, a culture-builder, and a user advocate. I am looking for a partnership with a project that believes, as I do, that a strong, respected, and well-cared-for community is the most powerful moat any Web3 project can build.

I am ready to dedicate my energy to protecting your reputation, amplifying your mission, and ensuring that every person who interacts with your project feels valued, supported, and excited to be on the journey with you.

Let's build the future, together.


Experiece: 6 months

Yearly salary: $0

Hourly rate: $10

Nationality: 🇳🇬 Nigeria

Residency: 🇳🇬 Nigeria


Experience

Community moderator, Customer care
neko
2023 - 2024
My work is about being the human heartbeat of a digital project. I am the first and most frequent point of human contact, and I take that responsibility to heart. As a Community Moderator, I don't just enforce rules; I cultivate a culture.** I am the one who sets the tone, welcoming every new member with a genuine "GM!" and making them feel seen. I foster the conversations that transform a server from a crowded room into a tight-knit community. When debates get heated or confusion spreads during a volatile market swing, I am the calm in the storm. I de-escalate tension with empathy and fairness, protecting the community from toxicity while ensuring every voice feels heard. I am constantly listening, not just for problems, but for the collective mood, the brilliant ideas, and the valuable feedback that I can channel back to the core team. In my Customer Care role, I am a problem-solver, educator, and a shield.** I understand that in Web3, a simple mistake can feel terrifying. When a user messages me in a panic because their transaction is pending or they can't claim a reward, I don't see a ticket; I see a person who needs help. I guide them with clear, step-by-step instructions, translating complex blockchain concepts into simple, actionable language. I have a deep well of patience for repetitive questions because I know that for that individual user, it's the first and most important time they're asking. Crucially, I am a vigilant protector. I educate our community on security best practices, proactively identifying and shutting down scam attempts and phishing bots to create a safe environment where users can trust the information they receive. Ultimately, my role is built on a foundation of trust. I am the ambassador for the project and the advocate for the user, and I believe that by treating every individual with integrity and respect, I don't just solve problems—I build the loyal foundation that every great Web3 project needs to thrive.

Skills

agile
full-time
reliability
research
work-from-home
social-media
english
french
japanese
spanish