web3freedom

Managed and moderated Discord-based communities for live products with global users. Responded to user questions, issues, and feedback with empathy and clarity. Handled high-pressure conversations and escalations while maintaining professionalism. Created and published announcements, prompts, events, and engagement initiatives. Managed Discord bots for moderation, onboarding, and engagement workflows. Identified recurring issues and community sentiment, reporting insights internally. Collaborated closely with Marketing, Product, and Support teams to align communication. Produced regular community reports covering engagement, sentiment, and key themes.

Managed and moderated brand communities across digital and social platforms. Responded to customer inquiries via messages and comments in a professional tone. Supported marketing campaigns through community activation and announcements. Monitored engagement metrics and brand sentiment to inform internal teams. Maintained consistent brand voice across all community touchpoints.

Led community strategy across Discord, Twitter, and Reddit. Coordinated moderators and ambassadors across multiple time zones. Implemented community guidelines, escalation processes, and moderation workflows. Built and maintained relationships with creators and ecosystem partners. Scaled an early-stage community into an active, self-sustaining ecosystem.