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• Lead a core team of 5 individuals and collaborate closely with vendors to serve as the project manager throughout all phases of the digital transformation project management lifecycle.
• Ensure timely completion of the Salesforce CRM system digitalization process by overseeing this project management milestones from initiation, coordination, configuration, customization, implementation, and monitoring to meet the agency's needs.
• Collaborate with stakeholders to define project requirements, develop workflows for data integration, and ensure accurate data collection for analysis, reporting, and audit purposes.
• Formulate project strategies, assess potential risks, mitigate risks with backup plans, and enhance the efficiency of resource allocation to ensure optimal project outcomes.
• Execute project timelines and monitor project deliverables within the assigned budget ensuring precise implementation within the specified time parameters.
• Provide regular project communications, including status updates and progress report to senior management and stakeholders.
• Manage, supervise and support the cross-functional team on projects/initiatives to ensure successful on project deliveries.
• Conducted retrospective meetings every 2 weeks with a team of 5 and monthly system and project reviews with a team of 7.
• Support internal stakeholders in the timely collection and provision of data for programs and initiatives.
• Establish a periodic reporting system and intuitive dashboards for data performance.
• Analyse collected data to conduct research aligned with the agency's mission, producing evidence-based reports and analysis for external stakeholders/ funders.