weezystar
Customer Service Representative
Customer Service Representative with diverse experience in data management and record maintenance. Led customer service protocols that improved satisfaction rates by 23% and demonstrated accuracy in maintaining customer records. Excelled in enhancing data processes, which reduced processing time by 25% and facilitated a 98% first-response resolution rate. Seeks to leverage comprehensive skills in data accuracy and process improvement as a Data Entry Associate to ensure data integrity and efficiency.
Experience: 3 years
Yearly salary: $12,000
Hourly rate: $10
Nationality: 🇺🇸 United States
Residency: 🇳🇬 Nigeria
Experience
Customer Service Representative
UNITECH 2022 - 2025
Responded to customer inquiries and provided solutions to their concerns. Handled customer complaints and grievances in a professional manner. Maintained accurate customer records and updates. Successfully resolved 98% of customer queries within the first interaction. Organized and streamlined customer data entry processes to enhance data accuracy and efficiency.
Social Media Manager
Freelance 2018 - 2023
Developed and implemented social media strategies across various platforms. Managed and maintained brand presence on social media outlets. Created and curated content for social media channels. Monitored and analyzed social media metrics to improve engagement and reach. Increased social media following by 30% within the first year of managing social media accounts. Boosted engagement rates by 20% through the implementation of targeted social media campaigns.
Software Support Specialist
Victor's Cellular 2016 - 2022
Delivered front-line technical assistance to users by troubleshooting and resolving software-related issues via phone, email, and chat, ensuring minimal downtime and optimal software performance. Managed and tracked user-reported issues ensuring timely resolution. Conducted user training sessions on software functionality and best practices. Assisted with the installation, configuration, and updates of software applications, ensuring correct setup and compatibility with user environments.
Skills
analyst
content-writer
data-entry
social-media
virtual assistant
customer-support
english