whylgaa2

Virtual Assistant

Having a passion for handling customer complaints, and providing solutions to their problems. Able to analyze sales and ways to increase sales. Accustomed to processing sales and customer data.


Experience: 4 years

Yearly salary: $10,000

Hourly rate: $10

Nationality: 🇮🇩 Indonesia

Residency: 🇮🇩 Indonesia


Experience

Customer care consultant
AXA
2023 - 2024
Products consultant
PT. Topsell Raharja Indonesia
2022 - 2023
> Offering products for institutional needs, explaining the advantages of the product. > Providing solutions to any problems faced by customers. > Processing customer data to ensure customers will come back to buy the product for the second time. > Identified customer needs and communicated benefits of products and services, resulting in a 10% increase in sales. > Participated in industry events to promote the company’s products and services. > Analyzed customer data to uncover opportunities for upselling and cross-selling products. > Managed office vendors and suppliers, ensuring timely delivery of services and quality products.
Business consultant
PT. Dominic Nisi
2021 - 2022
> Developing complex financial models to analyze current and future client investments and operations. > Providing advice to large companies on strategic growth plan development and implementation. > Negotiation and drafting of contracts, including vendor agreements, service agreements, and M&A documents. > Developed and implemented a comprehensive organizational strategy to improve operational efficiency and reduce costs by 10%. > Researched and identified potential new markets for the company, resulting in a 75% increase in revenue from new customers. > Developed a process improvement system that reduced operational costs by 15%.

Skills

admin
communication
consulting
marketing-communication
work-from-home
customer-support
english
indonesian