wijayaekaa

Junior Customer Support

 

I’m a recent graduate from Dian Harapan Senior High School, majoring in Natural Science, and currently pursuing my Bachelor’s degree in Mechanical Engineering at the Bandung Institute of Technology (ITB), Faculty of Mechanical and Aerospace Engineering. 

Throughout my education, I’ve always been passionate about learning, teamwork, and problem-solving. My experience as the Head of the Academic Division and later as the Head of the Research and Development Division in the Student Council taught me how to lead with empathy, communicate effectively, and collaborate to achieve shared goals. 

Alongside my studies, I’ve worked as a freelance writer, copywriter, translator, and graphic designer, collaborating with local brands and creative projects. These experiences have strengthened my attention to detail, adaptability, and ability to deliver high-quality results under deadlines. 

I’m also familiar with blockchain technology, cryptocurrency, and the Web3 ecosystem, which has expanded my understanding of digital communication and emerging online communities. 

Driven by curiosity and a genuine desire to grow, I’m now seeking a remote opportunity where I can combine my communication skills, creativity, and technical knowledge to contribute meaningfully to a team, whether in customer support, data management, or content creation


Experiece: 6 months

Yearly salary: $20,000

Hourly rate: $20

Nationality: 🇮🇩 Indonesia

Residency: 🇮🇩 Indonesia


Experience

Head of Research and Development Division
Dian Harapan High School
2023 - 2024
Designed and developed innovative programs to improve the quality of student activities. Conducted student needs research and formulated recommendations for school program development. Collaborated with other divisions to execute creative ideas with a positive impact on the school environment.
Account Manager
Dian harapan Highschool
2023 - 2024
I maintain strong relationships with clients as their primary point of contact, understand their needs, coordinate with internal teams to deliver solutions, monitor project progress, track performance and KPIs, resolve issues to ensure client satisfaction, identify opportunities for upselling or expansion, prepare reports and presentations, manage contracts and documentation, and work to retain and grow each client account through consistent communication and value.
Head of Academic Division
Dian Harapan High School
2022 - 2023
Managed and supervised student learning programs. Designed and organized academic activities such as inter-class competitions.

Skills

account-manager
blockchain
communications
cryptography
customer-support
nft
technical-writer
english
indonesian
malaysian