willianluckmann
Community Manager
Customer support and community professional with experience in high-demand digital channels. I deliver a positive and solution-oriented customer experience by combining empathetic communication, process analysis, and proactive improvement suggestions. I thrive in dynamic environments, strengthening relationships and creating value through agile, user-centered service.
Experience: No experience
Yearly salary: $10,000
Hourly rate: $10
Nationality: 🇧🇷 Brazil
Residency: 🇧🇷 Brazil
Experience
Community Moderator (Freelance)
Hyperlend 2025 - 2025
Contributed to a 5% increase in engagement during weekly games by voluntarily taking on the host role and energizing community interactions. Moderated and ensured the safety of a 10,000-member Discord community, serving as the main point of contact for questions regarding the protocol, features, and rules. Identified suspicious messages to prevent scams and helped improve communication flow between the team and community members, always maintaining an empathetic, clear, and agile approach.
Customer Support
JNA INFO LTDA ME 2018 - 2025
Improved operational efficiency by reducing parts search time by 30 minutes per request at zero cost. Provided multichannel customer support (in-person, phone, and digital), assisting with inquiries, quotes, and delivery timelines, ensuring a positive end-to-end customer experience. Developed strong skills in clear and empathetic communication, organization, and problem-solving under pressure.
Skills
communications
community-manager
english
portuguese